Where AI Helps, Hurts and Why Humans Still Matter

**The upcoming event of the 2026/2027 season**

Join us for a talk to learn about what an AI-enabled workflow actually look like

**Where AI Helps, Hurts and Why Humans Still Matter**

by **Mandy Hui**, UX Designer, Outwitly

and **Roxana Maria Barbu**, Senior Service Designer, Outwitly

AI is now part of our process, from early discovery to prototyping, analysis, synthesis, and delivery. That shift can come with growing expectations: move faster, produce more, and stretch budgets further.

But what does an AI-enabled workflow actually look like? Where does AI genuinely make our work better? Where does it introduce new risks? And what gets lost when we don’t listen, whether that means listening to participants or across the different roles shaping the work?

Roxana and Mandy will work through the research and design journey from the moment a brief or new ask lands on your desk through dissemination. Drawing on lessons learned and tangible examples, they’ll share where AI has helped, where