This Monday in Ottawa · Startup & Business

n8n Meetup Ottawa: Build an AI Support Agent That Knows When to Escalate

Name: n8n Meetup Ottawa: Build an AI Support Agent That Knows When to Escalate
Start: 2026-10-19T22:30:00.000Z
End: 2026-10-20T01:00:00.000Z
Location: Glen Cairn

Mon, Oct 19 · 6:30 p.m.EDT

Glen Cairn · Ottawa

photo: Luma

When

Mon, Oct 19 · 6:30 p.m.Ends 9:00 p.m.EDT

Where

Glen CairnHead Office Ottawa, 430 Hazeldean Rd Unit 6, Kanata, ON K2L 1T9, Canada

Free

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When and where

Date and time: Mon, Oct 19 · 6:30 p.m.Ends 9:00 p.m.EDT — local Ottawa time
Location: Glen CairnHead Office Ottawa, 430 Hazeldean Rd Unit 6, Kanata, ON K2L 1T9, CanadaOttawa

About this event

Most AI support agents fail in one of two ways: they answer things they shouldn't, or they punt everything to a human. In this hands-on workshop you'll build one that gets the balance right. It answers routine questions on its own, asks for clarification when it needs to, and hands the conversation to a person when the stakes call for it.

We'll open with a short talk from Zara Palevani on her "Act, Ask or Escalate" framework, then build the agent together in n8n, step by step. You'll leave with a working agent you can adapt for your own business or work.

No coding background needed. If you've never opened n8n before, you'll be fine.

Agenda

6:30 PM: Registration and networking6:40 PM: Welcome and what we're building tonight6:50 PM: Guest talk: Act, Ask or Escalate. Zara Palevani walks through real scenarios and a simple framework for deciding when an AI agent should act, ask, or hand off to a human (20 min)7:20 PM: Hands-on build: an AI support agent in n8n with an escalation path t