Building Your Organization's Decision-Making Capability (Lukas Klose)

Why we picked it

Most of what we do - as Scrum Masters, coaches, product managers, leaders — is either making decisions or supporting the people who do. What changes when we treat that as the actual job? Knowledge work is, in the end, decision work. Every team makes hundreds of decisions a day - what to build, what to skip, who to involve, when to escalate, how to recover when things go sideways. Yet most organizations carefully manage the methodology around those decisions long before they manage the capability to make them well. This session offers a different lens. We'll look at decision-making as a measurable, improvable organizational capability — drawing from Mission Command, MIT CISR's research on decision rights, the NATO C2 maturity model, McChrystal's *Team of Teams*. We'll walk through what a decision actually is, examine where organizations leak quality and speed, and build a mini maturity model together at the individual, team, and organization levels. You'll leave with: a methodology-agno